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Store Policies

Returns

All sales final on machines. Applicable products must be returned within 90 days of purchase. Proof of purchase is required. Open or used products will be subject to restocking fees. Partial credit may apply. 


Service

Full warranty up to 30 days on machine service. Cost of parts are not covered under this warranty. 


Classes & Events

Registration & Payment

  • Class & event registration is available in-store or online. Payment is due at the time of registration. 

Cancellation And Refund Policies

Events

  • Events are non-refundable. In the case of an event cancellation, a full refund will be issued. 

Classes

  • Class cancellations will be made at least 48 hours in advance. Cancelled classes will either be rescheduled or refunded in the form of store credit. 

Students

  • Class cancellations by students must be made at least seven days in advance. Refunds will be applied in the form of store credit. 

Machines

All classes require students to bring machine to class. Students should have basic knowledge on the general use of their machine prior to class. Machines are provided for events unless otherwise noted. 

Classroom Etiquette

  • Please be respectful of others. 

  • Please clean up after yourself. 

  • All drinks must have a secure lid.

  • Food is allowed, but please be considerate and respectful of others and the facility. 

  • Seating is on a first-come, first-serve basis.

  • Please throw away food and drinks only in bins labeled for food and drinks.


All policies are subject to change at any time.

 

 
OPEN SEW POLICIES & ETIQUETTE

  • Open Sew is a chance to socialize and share your projects with fellow customers.
  • Open Sew is free and no purchase is required.
  • No instruction is provided during open sew time.
  • Seating is on a first-come, first-serve basis. The open sew area will seat up to ten people with two people per table. Please make room for others as needed.  
  • Customers are required to bring their own machine and supplies for open sew. No classroom machines or floor models will be available for use during open sew.
  • Classroom and sales floor are not available spaces for open sew.
  • Please be respectful of others.
  • All drinks must have a secure lid. Food is allowed, but please be considerate and respectful of others and the facility.
  • Please clean up after yourself. Food and drinks should be thrown away only in bins labeled for food and drinks.

     

Policies Subject To Change
EVENT POLICIES

Registration & Payment
-Event registration is available in-store, online and by phone.
-Payment is due at the time of registration.

Event Cancellation And Refund Policies
-Events are non-refundable unless cancelled by the store. In the event of a store cancellation, a full refund will be issued.

Classroom Etiquette
-
Please be respectful of others.
-Please clean up after yourself.
-All drinks must have a secure lid.
-Food is allowed, but please be considerate and respectful of others and the facility.
-Seating is on a first-come, first-serve basis. If you will be late, please call ahead of time to ensure you will have a spot that will not disrupt the class.
-Please throw away food and drinks only in bins labeled for food and drinks.
-All phones should be on silent or vibrate during class.



Policies are subject to change.

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